Privacy Policy

Last Updated: January 15, 2026

1. Introduction & Scope

This Privacy Policy explains how cocaqq ("we", "us", "our", "the Platform") collects, uses, discloses, and protects personal information from users ("you", "Member", "User") of the cocaqq website (https://cocaqq.cam) and associated services.

cocaqq operates as an online betting and gaming platform serving Indonesian residents aged 21 and above. Our services include sports betting (bandar bola), live casino, slot games, togel (lottery), and related gambling entertainment. As a regulated gaming operator, we are required to collect and verify personal information to comply with:

• International gaming licensing requirements;
• Anti-money laundering (AML) regulations;
• Know Your Customer (KYC) verification standards;
• Responsible gaming monitoring and player protection obligations;
• Indonesian data protection and consumer privacy laws.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy.

2. Data Controller Information

The data controller responsible for your personal information is cocaqq, registered and licensed under the jurisdiction of our international gaming license authority. For data protection inquiries, please contact:

• Email: [email protected]
• Subject Line: "Privacy / Data Protection Inquiry"

We will respond to all privacy-related inquiries within 14 business days.

3. Information We Collect

3.1 Information You Provide Directly

When you register an Account, deposit funds, or interact with cocaqq's services, we collect the following categories of personal information:

3.2 Information Collected Automatically

When you access cocaqq, certain information is collected automatically through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type (desktop, mobile, tablet), screen resolution, operating system version, browser type and version.
• Usage Data: Pages visited, time spent on each page, click patterns, navigation paths, referral sources (how you arrived at cocaqq).
• Location Data: IP address-based geolocation to verify Indonesian residency and comply with licensing restrictions. We do not collect precise GPS coordinates.
• Session Data: Login timestamps, session duration, concurrent sessions, device fingerprinting for security purposes.

3.3 Information from Third Parties

cocaqq may receive information about you from third-party sources to enhance security and comply with regulatory requirements:

• Payment Processors: Transaction verification data from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to confirm deposit and withdrawal legitimacy.
• Identity Verification Services: Third-party KYC providers may cross-reference your submitted identification documents against government databases to confirm authenticity.
• Credit Reference Agencies: In certain cases, we may verify your financial standing to prevent fraud and money laundering.
• Responsible Gaming Databases: We may check self-exclusion lists and problem-gambling registries to prevent excluded individuals from accessing our Platform.

4. How We Use Your Information

cocaqq processes your personal data for the following lawful purposes:

4.1 Account Management & Service Delivery

• Creating and maintaining your Account;
• Processing deposits, withdrawals, and financial transactions;
• Enabling you to place bets, play casino games, and participate in togel draws;
• Calculating and crediting winnings, processing bonuses, and applying promotional offers;
• Providing customer support via live chat, email, and WhatsApp.

4.2 Legal & Regulatory Compliance

• Verifying your identity and age (21+ requirement) through KYC procedures;
• Complying with anti-money laundering (AML) regulations and suspicious activity reporting obligations;
• Maintaining records for tax reporting and government audits;
• Enforcing our Terms & Conditions and preventing fraud, collusion, or Terms violations;
• Responding to law enforcement requests, court orders, or regulatory inquiries.

4.3 Security & Fraud Prevention

• Detecting and preventing unauthorized access, hacking attempts, and Account takeover;
• Identifying multiple Account creation, bonus abuse, and Terms violations;
• Monitoring betting patterns for match-fixing, collusion, or other fraudulent activity;
• Protecting the Platform infrastructure from DDoS attacks, malware, and security threats.

4.4 Responsible Gaming & Player Protection

• Monitoring gameplay behavior to identify potential problem-gambling indicators;
• Enforcing deposit limits, loss limits, and session time limits you have set;
• Processing self-exclusion requests and preventing excluded individuals from re-registering;
• Providing reality-check notifications and responsible-gaming resources.

4.5 Marketing & Communications (With Your Consent)

• Sending promotional emails about new games, bonuses, and special offers;
• Delivering personalized recommendations based on your game preferences and betting history;
• Notifying you of important Account updates, Platform changes, or service announcements.

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in any promotional email, or by contacting [email protected]. Opting out of marketing does not affect essential service communications (transaction confirmations, security alerts, Terms updates).

4.6 Platform Improvement & Analytics

• Analyzing user behavior to improve website design, navigation, and game selection;
• Conducting A/B testing to optimize user experience and conversion rates;
• Aggregating anonymized data to generate industry reports and business intelligence.

5. Legal Basis for Processing (GDPR & Indonesian Law)

cocaqq processes your personal data under the following legal bases:

• Contractual Necessity: Processing is required to fulfill our obligations under the Terms & Conditions (account creation, payment processing, game delivery).
• Legal Obligation: Processing is required to comply with gaming regulations, AML laws, KYC requirements, and tax reporting.
• Legitimate Interests: Processing is necessary for fraud prevention, security, responsible gaming monitoring, and business operations, balanced against your privacy rights.
• Consent: For marketing communications and certain analytics, we rely on your explicit consent, which you may withdraw at any time.

6. Data Sharing & Disclosure

6.1 When We Share Your Information

cocaqq does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your data with the following categories of recipients:

6.2 International Data Transfers

cocaqq's servers and some third-party service providers may be located outside Indonesia. When we transfer your personal data internationally, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs) approved by data protection authorities;
• Data Processing Agreements requiring the same level of protection as Indonesian law;
• Secure encryption during transit (256-bit SSL/TLS).

7. Data Security

cocaqq implements industry-leading security measures to protect your personal information:

While we implement robust security measures, no system is entirely invulnerable. You are responsible for maintaining the confidentiality of your Account credentials and should never share your password with anyone.

8. Data Retention

cocaqq retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

• Active Accounts: Data is retained for the duration of your active membership plus a reasonable period to resolve disputes or address customer service inquiries.
• Closed Accounts: After Account closure, we retain KYC documents, financial transaction records, and bet history for 7 years as required by anti-money laundering regulations and tax law.
• Marketing Data: If you opt out of marketing communications, your email address is retained on a suppression list to ensure we do not contact you again.
• Legal Holds: If your data is subject to ongoing litigation, regulatory investigation, or law enforcement inquiry, retention may be extended until the matter is resolved.

After the applicable retention period, personal data is securely deleted or anonymized such that it can no longer identify you.

9. Your Privacy Rights

Under Indonesian data protection law and international privacy standards (GDPR, where applicable), you have the following rights:

9.1 Right of Access

You may request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used, machine-readable format (e.g., PDF or CSV) within 30 days of your request.

9.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. You can update most information directly through your Account settings.

9.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected, or if you withdraw consent. However, this right is not absolute — we may be legally required to retain data for AML compliance, tax purposes, or ongoing legal disputes.

9.4 Right to Restrict Processing

You may request that we limit how we use your data in certain situations, such as when you contest the accuracy of the data or object to our processing.

9.5 Right to Data Portability

You may request that we transfer your personal data to another service provider in a structured, machine-readable format where technically feasible.

9.6 Right to Object

You may object to our processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though we may continue if we have compelling grounds.

9.7 Right to Withdraw Consent

Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time. This does not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, contact: [email protected] with the subject line "Privacy Rights Request". We may require identity verification to prevent unauthorized access to your data.

10. Cookies & Tracking Technologies

cocaqq uses cookies and similar technologies to enhance user experience, provide personalized content, and analyze Platform usage. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: Required for the Platform to function (login sessions, security tokens). You cannot opt out of these without disabling Platform functionality.
• Performance Cookies: Collect anonymous data about how you use the Platform (page views, bounce rate, session duration) to help us improve performance.
• Functional Cookies: Remember your preferences (language, time zone, betting display format) to personalize your experience.
• Marketing Cookies: Track your activity across sites to deliver targeted advertisements and measure campaign effectiveness. You may opt out via your browser settings or third-party tools.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may impair Platform functionality. For more information, visit www.allaboutcookies.org.

11. Third-Party Links

cocaqq's Platform may contain links to third-party websites (e.g., game provider sites, payment processor portals, responsible-gaming resources). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

12. Children's Privacy

cocaqq's services are strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under 21. If we discover that we have inadvertently collected such data, we will delete it immediately and close the associated Account. If you believe a minor has registered on cocaqq, please contact [email protected] immediately.

13. Changes to This Privacy Policy

cocaqq may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated via email or prominent notice on the Platform. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Continued use of cocaqq after changes take effect constitutes acceptance of the revised Privacy Policy.

14. Contact & Complaints

For questions, concerns, or complaints regarding this Privacy Policy or cocaqq's data practices, please contact:

• Email: [email protected]
• Subject Line: "Privacy Policy Inquiry" or "Data Protection Complaint"

We will investigate all complaints and respond within 14 business days. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.